Refund policy
At QC-Shop.com, we want you to shop with confidence. To comply with Shopify Collective’s trust and safety standards, we accept returns and issue refunds under the following conditions:
1. Eligible Returns
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Items that are defective, damaged, or not functioning as intended upon delivery.
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Items that arrive with shipping damage (must be reported within 48 hours of receipt with photo evidence).
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Items returned in original condition, with all accessories and packaging, within 30 calendar days of delivery.
2. Ineligible Returns
We do not accept returns for:
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Products that are fully functional and free of defects.
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Items showing signs of misuse, physical damage, or tampering.
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Issues caused by software, user-installed programs, or viruses.
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Returns requested after the 30-day window.
3. Return Process
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Contact us at support@qc-shop.com within 30 days of delivery.
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Provide order number, photos/video of the issue.
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If approved, we will issue a Return Merchandise Authorization (RMA).
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Customers will receive a prepaid return shipping label (per Shopify Collective policy).
Items returned without RMA will not be processed.
4. Refunds
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Once the return is received and inspected, refunds will be issued to the original payment method.
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If the returned item is confirmed defective/damaged, a full refund or replacement will be provided.
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If the returned item is found to be fully functional, it will be returned to the customer, and no refund will be issued.
5. Shipping Costs
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For approved returns: QC-Shop.com provides a prepaid shipping label (Collective requirement).
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For rejected returns: The customer will be responsible for shipping costs if the product is returned as functional.